Why identity verification is used and how to prepare
Check the Dragon Money domain and HTTPS before entering account data. If an error appears, classify it first: access, password, contact confirmation or account verification.
Support may need the error text and a safe transaction reference; it should not need your password or verification code.
If the action fails again, save the error message and time. That makes it easier to isolate the cause without unnecessary repeated attempts.
Open a saved or verified Dragon Money address.
Check the domain, HTTPS and the login form.
Enter account data only after that check.
If login fails while using Dragon Money KYC, use password recovery or support rather than repeating attempts with different details.
| Route | When to use | Check |
|---|---|---|
| Official site | Primary address published by the operator | Verify domain and HTTPS |
| Mirror | Alternative address when access is limited | Avoid entering data on random copies |
| VPN | Additional access method | Use a trusted application |
| Recovery | Password, code or account access | Use official support channels |
When using Dragon Money KYC, check the terms shown in the account immediately before you act; bonus rules, limits, payment availability and some game settings can change over time.
When using Dragon Money KYC, if a term or transaction status is unclear, check the current rules and activity history first. On the Dragon Money KYC page, for account questions, contact support without sharing passwords or one-time codes.
If you cannot restore access yourself, contact support with safe details about the error. Common cases are covered in the FAQ.
Use a verified Dragon Money address, check the domain and secure connection, then sign in. Support should never need your password or one-time code in a message.
If an action fails, avoid turning it into a long chain of retries. When using Dragon Money KYC, save the exact error message, confirm that you still control the linked email or phone and then use the normal recovery or support flow.
Once access is restored, review recent sign-ins and unfinished transactions. Unfamiliar activity is a reason to change the password before another deposit and close other sessions where that option is available.
